Carle Oral and Maxillofacial Surgery

Joy Rugpull 5 months ago

They don't accept Medicaid right now, Chicago is closest. Carle has become a nightmare, but at least the lady on the phone here was honest and explained that Medicaid patients closest option is Chicago and even listed Decatur and Indiana as places that also won't work. This saved me a ton of pain and suffering doing that kind of research myself

Faith Nelson 6 months ago

Horrible office and the way they work i have had an appointment booked since " LAST YEAR" and I got a message saying "they" canceled my appointment not me because they took out some program and decided that only a selected few still gets to receive service. But a person who has had this appointment made a year out cant be seen? This place was the last place that could help and a year later you canceled my appointment. Thats unfair I have been in pain so long and was looking forward to this just to be told " sorry we canceled your appointment " very unprofessional I could have been trying to find something last year and now I have too find something again if I can and wait God knows how long after ive already been waiting since lat year for this appointment. Very unprofessional and a complete waste of my time. Thanks for nothing

Shaggy dog 7 months ago

I am in extreme pain. I was refered to Carle for oral surgery but they refuse to help me because I dont live in Champaign county. Carle wants my help when the roof is leaking but they can't pull some teeth for me when I'm in pain because i live 40 miles away. I thought they take an oath to help people.

Mikey 8 months ago

Everything that everyone hates about healthcare exists here. If you have Medicaid, you should absolutely seek care elsewhere. I had a consult more than 6 months ago, and I just now heard back after calling multiple times (8 times I think?) that they can’t verify my insurance because of a technical error. They claimed they couldn’t contact my insurance which is %100 factually incorrect as I have myself done insurance verification with Medicaid patients, and even contacted my dental insurance who told me they have a phone number available for verifications. I had to become extremely pushy to get anyone to assist me, and then when they finally answered the phone, they were condescending and entirely unhelpful. I finally gave up and I’m seeing another provider in another city. Although, they refused to give me a referral which will make me have to pay out of pocket for my new consult. Truly an insane process, as someone who worked in healthcare I can say without a doubt this office is very incompetent and under equipped to support patients, and they seem to have a discriminatory attitude towards people on Medicaid. I just gave up because after my last interaction it was clear they wer

Joseph M a year ago

I had a fairly minor biopsy done yesterday. It was led by Jessica McGee. She and her team were friendly and made sure I was comfortably supportive during the procedure along with making sure I understood post-biopsy instructions. I cannot speak to the long term outcome but so far it is healing as expected. I am also following the post-biopsy guidelines to ensure proper healing. Yesterday I called and was assisted within a few rings after the initial automated greeting. Today I received a followup call that I missed. I called back and it was picked up quickly again. I was then transferred to the nurse on duty. Both the receptionist and the nurse were helpful. I see some of the reviews indicate that it is hard to reach somebody. I saw one receptionist on duty when I arrived yesterday which may make it harder to reach someone when it's busy.